Frequently Asked Questions
Getting Started
Getting started is simple. Complete our online Connect Form and tell us a little about yourself, your insurance coverage and the type of support you’re looking for. Our team will review your information and contact you to discuss next steps and therapist availability.
Ready to get started? Complete the Connect Form at oshunfamilycenter.org/connect
No. While maternal and reproductive mental health are areas of expertise at Oshun Family Center, you do not have to be pregnant or postpartum to receive therapy with us.
Our therapists support individuals, couples and families navigating anxiety, depression, grief and loss, trauma, relationship challenges, parenting, major life transitions and other mental health concerns.
We believe culturally responsive mental health care should support the whole person and the whole family—throughout the reproductive journey and beyond.
Yes. OFC welcomes referrals from OB/GYN practices, hospitals, primary care providers, doulas, lactation professionals, community organizations and other trusted providers.
Your provider can refer you directly to OFC, or you can complete our Connect Form yourself. A referral is not required to get started.
Healthcare or community provider making a referral? Visit oshunfamilycenter.org/connect to connect your patient or client with our team.
We pride ourselves on matching our clients with the best therapist that will meet their needs. We don’t currently offer free consultations because 15 minutes isn’t enough to time to get to know one another. We encourage you to utilize the first session to decompress and ask all questions without being pressed for time.
If there is a certain criteria you’d like your therapist to have such as LGBTQ+ identified, religious, parenting experience etc, please let us know and we will do our best to match you accordingly.
Once you submit the Connect Form, our team will review your information, insurance coverage and service needs. We’ll contact you to complete the intake process and determine the best next step.
If OFC is a good fit, we’ll work to match you with a therapist based on your needs, preferences, insurance coverage and current availability.
Appointment availability varies based on your insurance coverage, clinical needs, therapist preferences and current provider availability.
During the intake process, our team will share current availability and work to connect you with an appropriate therapist as quickly as possible. If we’re unable to meet your needs, we may provide referrals to other trusted providers or a higher level of care when appropriate.
Your first therapy session is an opportunity for you and your therapist to get to know one another. You’ll talk about what brought you to therapy, what you’ve been experiencing and what you hope to gain from your time together.
Your therapist may also ask about your mental health history, relationships, support system and other experiences that can help them better understand your needs. You don’t have to share everything at once, therapy is a process, and building trust takes time.
Together, you and your therapist will begin identifying goals and developing a plan for your care.
Any changes to upcoming sessions including cancellations or time adjustments must be made prior to 24 hours of your appointment. Clients are responsible for the full session fee for any and all cancellations made within 24 hours of your appointment. The full fee also applies to any appointments where the client is a “No Show”.
Insurance & Cost
Yes. Oshun Family Center accepts Medicaid and several commercial insurance plans.
We currently accept Independence Blue Cross (IBX), Aetna, Cigna, Optum/UnitedHealthcare, Highmark, AmeriHealth and participating Philadelphia County Medicaid plans, including Keystone First and Jefferson Health Plans/Health Partners.
Insurance participation and individual benefits can vary by plan. As part of the intake process, our team will collect your insurance information and verify your eligibility and benefits before services begin.
Not sure if we accept your plan? Complete our Connect Form and our team will help you determine your coverage.
If you have questions about a bill, insurance claim, payment or account balance, please contact OFC’s billing team for assistance.
When reaching out, please include your name and a brief description of your question. To protect your privacy, please do not send detailed clinical or sensitive health information by email.
Billing email: billing@oshunfamilycenter.org
A superbill is a detailed receipt that includes information about the mental health services you received at OFC. It may be used to request reimbursement from an insurance company when you receive services outside of your insurance network.
If you are eligible for a superbill, OFC can provide one for you. However, receiving a superbill does not guarantee that your insurance company will reimburse you.
We recommend contacting your insurance provider directly to ask about your out-of-network mental health benefits, reimbursement rates and submission requirements.
We understand that unexpected healthcare costs can be stressful. If you have questions about your balance or are experiencing difficulty making a payment, please contact our team as soon as possible.
We can review your account, help you better understand your balance and discuss available payment options when applicable.
Please don’t wait until your balance becomes overwhelming—we encourage you to reach out so we can work with you to determine the appropriate next steps.
The cost of therapy depends on your insurance plan and individual benefits. Depending on your coverage, you may have no out-of-pocket cost or may be responsible for a copay, coinsurance or deductible.
Before services begin, our team will collect your insurance information and verify your benefits so you have a better understanding of your expected costs.
We believe cost should not automatically prevent someone from seeking support. If you are uninsured, underinsured or concerned about affordability, please let our team know during the intake process so we can discuss available options and resources.
Therapy at OFC
OFC’s clinical team includes licensed therapists, pre-licensed master’s-level clinicians and supervised graduate-level clinical interns.
All clinicians practice within the requirements of their education, training and professional credentials. Pre-licensed clinicians and interns receive clinical supervision from experienced licensed professionals.
We thoughtfully match clients with therapists based on clinical needs, therapist expertise, client preferences, insurance coverage and availability.
In some circumstances, your therapist may be able to complete FMLA, disability or other clinical documentation related to your mental health treatment.
Completion of forms is based on clinical appropriateness and generally requires an established therapeutic relationship so your provider has enough information to accurately complete the requested documentation.
Please speak with your therapist before submitting forms. Completion is not guaranteed, and additional fees or processing time may apply depending on the type and complexity of the documentation requested.
OFC provides therapy for adolescents ages 12 and older, as well as adults, couples and families.
For adolescent clients, therapy may include collaboration with parents or caregivers when clinically appropriate, while also creating a safe and supportive space for the young person to develop coping skills, process emotions and address their mental health needs.
Complete our Connect Form with your child’s age and the type of support you’re seeking. Our team will review the information and work to match your family with an appropriate therapist based on clinical needs, insurance coverage and availability.
Yes. OFC offers both in-person and virtual therapy options based on therapist availability, client needs and clinical appropriateness.
Telehealth provides flexibility for clients who prefer to receive care from home, while in-person appointments are available for clients who prefer face-to-face support.
During the intake process, let our team know which option you prefer and we’ll discuss current availability.
OFC is not a substance use treatment program. If substance use is your primary treatment need, we may recommend connecting with a provider who specializes in substance use treatment or a higher level of care.
When clinically appropriate, OFC may provide mental health support alongside specialized substance use treatment. Our team will help determine whether our services are an appropriate fit during the intake process.
If OFC is not the appropriate level of care, we will provide referrals or recommendations for additional support whenever possible.
Yes. OFC is committed to providing affirming, culturally responsive care where clients can show up as their full selves.
We welcome LGBTQ+ and non-binary clients, as well as individuals and families with diverse relationship structures, sexual identities and expressions. This includes clients who identify as polyamorous or are part of kink communities.
Our therapists approach conversations about identity, relationships and sexuality without judgment and with respect for each client’s lived experience, values and goals.
If having a therapist with specific experience or understanding is important to you, please share that during the intake process so we can consider your preferences when making a match.
Culturally responsive therapy recognizes that our identities, families, communities and lived experiences can shape our mental health and the way we experience care.
At OFC, we believe clients deserve to feel seen, heard and understood without having to constantly explain or minimize important parts of who they are. Our therapists approach care with an understanding of how culture, race, identity, relationships and lived experiences can influence mental and emotional well-being.
For some clients, having a therapist who shares aspects of their identity or lived experience may be important. While we cannot guarantee every therapist preference, we encourage clients to tell us what matters to them so we can consider those preferences when making a match.
You don’t have to be in crisis to come to therapy. OFC supports individuals, couples and families navigating a wide range of emotional, relational and life experiences.
Our therapists commonly support clients experiencing anxiety, depression, stress, grief and loss, trauma, relationship challenges, parenting concerns, major life transitions, pregnancy and postpartum adjustment, birth trauma, pregnancy and infant loss, and perinatal mood and anxiety disorders.
Not sure if OFC is the right fit? Complete our Connect Form and our team can help determine the most appropriate next step.
Yes. Maternal and reproductive mental health are core areas of expertise at Oshun Family Center.
Our therapists support individuals and families throughout the reproductive journey, including pregnancy, postpartum adjustment, fertility experiences, pregnancy and infant loss, birth trauma, parenting transitions, and perinatal mood and anxiety disorders (PMADs) such as postpartum depression and anxiety.
Our approach recognizes that mental health is connected to relationships, family, culture, community and the broader experiences that shape the reproductive journey. We provide culturally responsive care that supports the whole person, not just a diagnosis.
Yes. OFC provides individual, couples and family therapy to support the mental health and well-being of individuals and families across different stages of life.
Depending on your needs, therapy may focus on individual mental health concerns, relationships, communication, parenting, family dynamics, life transitions, grief, trauma or other challenges affecting your well-being.
Service availability may vary based on therapist expertise, insurance coverage and current availability. Complete our Connect Form and our team will help determine the best fit for your needs.
Yes. We want you to feel comfortable with your therapist and understand that the therapeutic relationship is an important part of your care.
During the intake process, you’re welcome to share preferences related to therapist identity, gender, cultural background, clinical expertise, lived experience or other factors that are important to you.
While we cannot guarantee every request, our team will consider your preferences along with your clinical needs, insurance coverage and therapist availability when making a match.
Groups & Community Support
Yes. OFC offers free and low-cost support groups and community gatherings throughout the year designed to create connection, community and supportive spaces for shared experiences.
Current offerings include:
Unhinged Healing Hour — A grief support group for adults 18+.
Little Ones & Loved Ones (LOLO) — Support and community for families with children 18 months and younger.
Rebel Readers Society — A community-centered reading and discussion space exploring books and conversations connected to family, identity, wellness and social change.
Group offerings and schedules may change throughout the year. Check out our Events page for current programs and upcoming gatherings, or use the links below to join an interest list.
Group 1 – Unhinged Healing Hour (grief support group, 18+)
Group 2 – Little Ones & Loved Ones (families with children 18ms and younger)
The Maternal Wellness Village (MWV) is Oshun Family Center’s community-centered approach to supporting maternal and family wellness beyond the therapy room.
Through free and low-cost events, wellness experiences, education, mental health support, family resources and community partnerships, the Village creates opportunities for families to access support while building meaningful connections with one another.
The Maternal Wellness Village brings together families, birth workers, healthcare providers, community organizations and other trusted partners to create a connected ecosystem of care throughout the reproductive journey.
Throughout the year, MWV hosts support groups, workshops, family activities, wellness experiences, Black Maternal Health Week programming and other opportunities designed to help families feel supported, informed and connected.
Yes. OFC provides doula and lactation support as part of our broader commitment to supporting families throughout pregnancy, birth and postpartum.
Our services may include birth and postpartum doula support, lactation education and assistance, childbirth education, and connections to additional maternal health resources.
Availability and eligibility may vary based on current programming, partnerships and funding. Contact our team to learn about available services and upcoming opportunities.
Check Ups from the Neck Up is OFC’s community mental health initiative designed to make checking in on your emotional well-being as normal as checking on your physical health.
Through brief mental health assessments, education and community engagement, we create approachable opportunities for people to pause, check in with themselves and identify when additional support may be helpful.
Check Ups from the Neck Up is offered at community events, partner locations and OFC programming throughout Philadelphia, helping us bring mental health conversations and resources directly into the communities we serve.
Want to bring Check Ups from the Neck Up to your event?
Contact Jojo at jjonesbranham@oshunfamilycenter.org with the subject line “Event Request.”
Many of OFC’s community programs, support groups, workshops, wellness experiences and family events are offered free of charge thanks to grants, donations, sponsorships and community partnerships.
We believe cost should not be a barrier to connection, education and community-based wellness. Some programs may have specific eligibility requirements, limited capacity or a registration process, and any associated costs will always be communicated in advance.
Visit our Events page or follow @oshunfamilycenter to stay connected to upcoming programs and opportunities.
Referrals & Additional Support
OFC welcomes referrals from OB/GYN practices, hospitals, primary care and pediatric providers, doulas, lactation professionals, community organizations and other trusted partners.
Providers can refer individuals and families to OFC for psychotherapy and maternal mental health support. Our team will review the referral, assess service needs and insurance coverage, and work to connect the individual with an appropriate provider based on clinical needs and availability.
Ready to make a referral?
Visit oshunfamilycenter.org/connect and select the referral option to connect your patient or client with our team.
Individuals do not need a provider referral to access OFC services and may also complete the Connect Form themselves.
Your safety and well-being are our priority. During the intake process or throughout treatment, our clinical team may determine that your needs would be better supported by a different type or level of care.
If you need services outside of OFC’s scope, such as psychiatry, specialized substance use treatment, intensive outpatient care or another higher level of care, we will discuss our recommendations with you and provide appropriate referrals or resources whenever possible.
Our goal is to help you connect with the care that best meets your needs, even when that care is outside of OFC.
OFC is not an emergency or crisis-response provider, and our therapists and administrative team may not be immediately available outside of scheduled appointments.
If you or someone you know is experiencing a mental health crisis, is in immediate danger, or needs urgent support, please:
- Call or text 988 to reach the Suicide & Crisis Lifeline.
- Call 911 or go to the nearest emergency department if there is an immediate safety concern.
If you are an established OFC client, please also discuss concerns about crisis planning and additional support with your therapist during your scheduled care.
OFC’s outpatient therapy services are not a substitute for emergency or crisis care.
OFC welcomes opportunities to collaborate with healthcare systems, community organizations, schools, nonprofits and other partners committed to improving the health and well-being of individuals and families.
Partnerships may include mental health and maternal wellness programming, community events, workshops and education, referral partnerships, support groups, Check Ups from the Neck Up, sponsorships and other collaborative initiatives.
We especially value partnerships that expand access to culturally responsive care and allow us to provide free or low-cost services and resources directly within the communities we serve.
Interested in partnering with OFC?
Contact our team at info@oshunfamilycenter.org with the subject line “Partnership Inquiry.”
If you haven’t found the answer to your question, please feel free to reach out to admin@oshunfamilycenter.org and we will get back to you as soon as possible.

