Frequently Asked Questions

Do you accept insurance?2023-11-15T19:08:27+00:00

Yes, we currently accept the following insurance plans, Aetna, Cigna, Optum, and IBX.
We do not currently accept Medicaid but it is our goal to accept those plans in 2024 so check back in periodically for updates.

Cancellation Policy2023-10-25T19:42:32+00:00

Any changes to upcoming sessions including cancellations or time adjustments must be made prior to 24 hours of your appointment. Clients are responsible for the full session fee for any and all cancellations made within 24 hours of your appointment. The full fee also applies to any appointments where the client is a “No Show”.

Who should I contact with billing questions?2023-11-15T19:08:56+00:00

Please email admin@oshunfamilycenter.org with any concerns about your bill. We appreciate your patience as it may take some time to investigate your inquiry.

What is a “superbill”?2023-10-25T19:42:32+00:00

A superbill is a document produced by our billing department to aid in private insurance reimbursement programs. On a monthly basis we will email you through our secure portal with the proper documentation for submission. Please note that a diagnosis code is required for these documents therefore if you’re looking for discretion from your employer, then this route may not be for you.

What locations do you provide services for?2023-10-25T19:42:32+00:00

We are currently able to service Pennsylvania residents only.

Are your therapists licensed?2023-11-15T19:09:14+00:00

Oshun Family Center has licensed, pre-licensed clinicians and clinical interns in training. Our pre-licensed clinicians are in the process of seeking licensure requirements in order to sit for the board exams. Every clinician is a master’s level clinician and has completed an advanced degree in mental health/psychology in addition to supplemental training in niche areas. Interns provided services for a reduced fee as they were learning under the supervision of the clinical director.

FMLA & other forms2023-10-25T19:42:32+00:00

Any forms requested by your job or elsewhere must be completed during your regular therapy session and approved by our Clinical Director. Oshun Family Center reserves the right to decline signature to any forms requested.

Can I sign up my child to see one of your therapists?2023-10-25T19:42:32+00:00

Yes! We see youth starting at age 13+. Unfortunately, we do not currently treat children 12 and under or those actively involved in the judicial system or the department of human services (DHS). Children over the age of 14 will need to opt-in for consent to begin services. This is typically done with a brief phone call between the child and a member of Oshun staff.

Is this a safe space for LGBTQ+ / non-binary clients?2023-10-25T19:42:32+00:00

Absolutely! We are a LGBTQ+ friendly, trans-affirming and non-binary welcoming organization. Some our our clinicians identify within the queer community so if you’re looking for someone with this expertise, just ask!

Do you offer group therapy sessions?2023-11-15T19:09:32+00:00

We will be rolling out a bereavement support group and a parenting support group in 2024. Please check back for updates!

Are sessions in person or virtual?2023-11-15T19:09:46+00:00

We currently see all clients virtually while we search for our forever home. In-person sessions will be offered in the fall of 2024.

Where can I make a donation to your organization?2023-10-25T19:42:32+00:00

If you are interested in making a donation to our general operations fund or specific programming, please utilize this link to our PayPal charity fund or send a check to:

PO Box 5116, Philadelphia, PA 19141, Attn: Saleemah McNeil

How can I hire Saleemah to speak at my event?2023-10-25T19:42:32+00:00

Please submit an inquiry through our Booking page with as much information as you can provide, and someone will get back to you as soon as possible.

Do you treat people who suffer from addiction?2023-10-25T19:42:32+00:00

We do not currently have a clinician that specializes in substance use disorders (addiction), therefore we do not treat people actively in addiction practices. We are able to provide supplemental support for those in recovery as long as they’re involved in intensive outpatient (IOP), participating regularly in AA, NA, OA, SLAA meetings and or support from an addictions counselor.

Is this a safe space for polyamorous / kink clients?2023-10-25T19:42:32+00:00

Yes! We welcome clients from all walks of life.

Do you offer free consultations?2023-10-25T19:42:32+00:00

We pride ourselves on matching our clients with the best therapist that will meet their needs. We don’t currently offer free consultations because 15 minutes isn’t enough to time to get to know one another. We encourage you to utilize the first session to decompress and ask all questions without being pressed for time.

If there is a certain criteria you’d like your therapist to have such as LGBTQ+ identified, religious, parenting experience etc, please let us know and we will do our best to match you accordingly.

What can I expect from my first therapy session?2023-10-25T19:42:32+00:00

During your first 50 min session, you should expect to virtually meet with your therapist to discuss your needs and goals for your time spent together. You will also begin to learn more about one another because therapy is a vulnerable process. Building a positive relationship is paramount for your healing journey as therapy is a vibe!

I can’t afford to pay for therapy, are there any other options available?2023-10-25T19:42:32+00:00

Alternative options to paying for therapy are:

  1. Consult with your insurance company to find someone in your network where you may be responsible for a small portion of your session or your benefits will fully cover the fee.

  2. Join our mailing list to be the first to know when we are offering another cohort of FREE therapy for members of the Black community.

  3. Evaluate if our sliding scale is within your budget, if not, ask a potential therapist if they have a sliding scale that is within your budget.

  4. Organizations that offer FREE mental health service/vouchers.

    1. Loveland (we accept these vouchers)

    2. Womanist Working Collective (we accept these vouchers)

    3. Black Men Heal

    4. The Boris Lawrence Henson Foundation 

I can’t afford to settle my balance, what should I do?2023-11-15T19:10:11+00:00

If for any reason a balance has accumulated on your account, please contact admin@oshunfamilycenter.org to arrange a payment plan that will work for you. We appreciate any effort and mutual respect in attempts to settle debts. Non-payment and unwillingness to reciprocate communication will result in your account being placed in collections.

Why does racially concordant therapy matter?2023-10-25T19:42:32+00:00

We at Oshun Family Center value and amplify the voices and experiences of members of the Black community. From personal, professional and research experience, there is empirical evidence that shows a positive impact on a provider – client relationship in regards to people who have shared lived experiences. Black therapists who possess a level of skill, training and dedication are not a match for the number of clinicians in the dominant culture which reduces accessibility. We find it important to honor those stories and experiences by matching people accordingly.

If you haven’t found the answer to your question, please feel free to reach out to admin@oshunfamilycenter.org and we will get back to you as soon as possible.

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